Family Planning Service Satisfaction and Associated Factors Among Pills and Injectable Users in the Southeast Tigray Region of Ethiopia

Background: Satisfaction with family planning services has been described as a key issue in increasing contraception use. Objective: This study assessed the satisfaction of the family planning service and the associated factors among pills and injectable users in southeast Tigray Ethiopia. Design: A cross-sectional study design was used. A total of 845 female family planning users were included by systematic sampling. A p-value of <0.05 was used as a cut-off point to determine the statistical significance of associations between family planning service satisfaction and a variety of demographic and client care factors. Results: The percentage of satisfaction among women with family planning was 85.8%. Factors that were significantly associated with client satisfaction include being greeted by providers, being informed about the next consultation date, receiving information on contraceptive methods related to human immunodeficiency virus (HIV)/sexual transmission infection (STI) prevention, using written material to explain how to use a method, and a waiting time of less than 30 minutes. Conclusions Family planning service providers and health policy makers should focus on the family planning counseling component and decreasing appointment waiting times to increase service satisfaction. Keywords: satisfaction, family planning, waiting time, Ethiopia