Coffee Farmers' Satisfaction and Intention to leave Kivu Coffee Production Cooperatives

Coffee is undoubtedly the second most traded and consumed commodity in the world after oil and water. Among the organizations that explain this economic boom, coffee production cooperatives are in pole position. In the DRC, coffee production cooperatives are no longer unanimous. They are gradually losing the confidence of their members, who were initially carried away by their presence. It is in this context that the study persued a double objective. On the one hand, after measuring the current level of satisfaction of coffee farmers with the services received from their cooperatives and their initial intention, to test the relationship. On the other hand, verify whether this relationship is affected by the farmer's agricultural potential. The results indicate that the current level of satisfaction of farmer-members of coffee production cooperatives is 54%. Meanwhile, their intention to leave is also 60%. Similarly, there is a negative relationship between member satisfaction and their intention to leave coffee production cooperatives. This relationship decreases with the increase in the quantity delivered annually to the cooperatives by the members. In the conclusion, responsibilities are shared according to the actors involved in the sector, contributions and limitations are pinpointed as well as openings for future research. Keywords. Cooperative, Coffees, Satisfaction, farmers, potential.