Digital Inclusion in Rural Areas: Qualitative Exploration of Challenges Faced by People from Isolated Communities in Southern Kaduna

Information communication technology has become essential to our survival and fostering our quality of life. However, there is a growing concern that certain groups, particularly those living in the rural areas, are being left behind. In a time where equity and equality are promoted, social inclusion, consisting of various shoots has become eminent; a part of it is digital inclusion. Along this line, this study aimed to contribute to the existing literature on digital inclusion in the rural areas by examining the challenges faced by people in isolated communities in southern Kaduna state. The study used social inclusion and digital divide as the underpinning theories. It looked at the unequal distribution of digital literacy, skills and participation, as well as, the level of social inclusion along the parameters of investment in human capital; and addressing the skills gap in order to promote economic growth. Hence, the level of knowledge acquired by people in rural areas was examined. The study adopted the qualitative research design with a sample of 30 people purposively selected for a-6-focus groups discussion as a method of data collection. Results from this research revealed a fair knowledge of the term digital technology and its use. However, it identified inadequate skills in using mobile phones and insecurity amongst others, as the challenges hindering digital inclusion. The study therefore recommended creating awareness on digital technologies at the grass root levels, while government or non-governmental organisations undertake training on necessary skills needed to operate the digital devices. Keywords: Digital Divide, Digital Inclusion, Digital Technology, Social Inclusion, Isolated Communities