Evaluating the Impact of E-Governance on Public Service Delivery in Nigeria: A Case Study of the Federal Civil Service and Federal Universities

E-governance has become a global strategy for improving efficiency, transparency, and accountability in public administration. This study evaluates the impact of e-governance on public service delivery in Nigeria, focusing on the federal civil service and federal universities. The study adopts a qualitative secondary data analysis approach, drawing from government reports, institutional publications, peer-reviewed literature, and international development assessments. Findings indicate that e-governance initiatives such as IPPIS, TSA, and university digital platforms have improved payroll efficiency, reduced financial leakages, and enhanced transparency. However, infrastructural deficits, weak data protection enforcement, and limited technical capacity constrain effectiveness. The study concludes that while e-governance has improved service delivery, sustained investments in infrastructure, capacity building, and policy coordination are necessary for optimal outcomes. Keywords: E-Governance, Public Service Delivery, Federal Civil Service, Federal Universities, Nigeria