Emotional Intelligence and Organizational Conflict Resolution of Manufacturing Firms in Kogi State

Edward Taiye Onyambayi, Ahmed Nuhu Ahmed, Yunusa Amodu

Issue :

ASRIC Journal of Social Sciences 2025 v6-i2

Journal Identifiers :

ISSN : 2795-3599

EISSN : 2795-3602

Published :

2025-12-31

Abstract

Conflict is an inherent part of organizational life, particularly in manufacturing firms where employees interact daily in a high-pressure environment. In Kogi State, Nigeria, manufacturing firms are often characterized by intense competition, hierarchical structures, and labor-related challenges, all of which contribute to workplace conflicts. This study focus to examine Emotional Intelligence and Organizational Conflict Resolution of Selected Manufacturing Firms in Kogi State. The specific objectives are to; examine the effect of effective communication on organizational conflict resolution of selected manufacturing firm in Kogi State. The study adopted Goleman’s Emotional Competence Framework (1998). Descriptive survey research design was adopted for this study. The primary and secondary source of data was used. The population of the study was (410) with sample size of a whole. The study revealed that effective communication improve organizational conflict resolution of selected manufacturing firm in Kogi State. The researcher therefore recommended that organizations should implement clear internal communication protocols that encourage openness, feedback loops, and timely information sharing across all levels to reduce misunderstandings and prevent conflict. Keywords; Emotional Intelligence (EI), Conflict Resolution, Organizational Conflict, Employee Satisfaction, Organizational Productivity.

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